Leadership Team

Scott Smith 
President & CEO

Troy Powelson 
COO/CIO

Tom Westhora 
Regional VP, Texas

Seth Carroll 
VP, Claims Management

 
 
Nate Fleischer 
VP, Care Center Operations

Jason Smith 
Manager, Recruiting & Human Resources



Account Executives

Sallie Griffith 
Regional Sales Manager/DFW

Sandra Stevenson 
Regional Sales Manager/Houston

Travis Zimmerman 
Regional Sales Manager/Arizona

Jennifer Hildman 
Account Executive/DFW

 
 
Bill Knapik 
Account Executive/Houston

Natasha Livingston 
Account Executive/Houston

Deke McBride 
Sr. Account Executive/Arizona

Deb McCandless 
Account Executive/DFW

 
 
Krisha Payne 
Account Executive/Arizona

Deb Seidel 
Account Executive/Austin

Ryan Wright 
Assistant Account Executive



Warranty Sales

Kathleen Jones 
Warranty Sales & Support Services Manager

Sara Polley 
Team Lead, Warranty Sales

Katy Bailey 
Warranty Sales Advisor

Deni Czulno 
Warranty Sales Advisor

 
 
Brea-Anna Grace 
Warranty Sales Advisor

Kristin Jacobs 
Warranty Sales Advisor

Breanna Perez 
Warranty Sales Advisor

Sarah Virgil 
Warranty Sales Advisor

 
 
Joanna Call 
Sales Support

Suzanna Hicks 
Sales Support

Russ Denk 
Mechanical Inspector

Alex Stroke 
Mechanical Inspector

 
 


Customer Care

Jay Jankowski 
Customer Care Manager

Michele Horne 
Team Lead, Customer Care

Kelly Whallon 
Team Lead, Customer Care

Michelle Becker 
Customer Care Representative

 
 
Connie Brownlow 
Customer Care Representative

Chris Cathey 
Customer Care Representative

Chris Campacci 
Customer Care Representative

Liz Chavez 
Customer Care Representative

 
 
Bev Dalberg 
Customer Care Representative

Nancy-Marie Gutierrez 
Customer Care Representative

Jacqueline Hall 
Customer Care Representative

Justin Hoopes 
Customer Care Representative

 
 
Josh Jolley 
Customer Care Representative

Susie Lundberg 
Customer Care Representative

Elisa Perez 
Customer Care Representative

Gloria Petersen 
Customer Care Representative

 
 
Cindy Savage 
Customer Care Representative

Alicia Soto 
Customer Care Representative

Kimberly Short 
Customer Care Representative

Breanna Spain 
Customer Care Representative

 
 
Madisen Stone 
Customer Care Representative

Pam Sweat 
Customer Care Representative



Authorizations

Janet Avelar 
Authorizations Manager

Becky Bogner 
Authorizations Specialist, Team Lead

Danielle Brown 
Authorizations Specialist, Team Lead

Lyla Abrams 
Authorizations Specialist

 
 
Judi Berry 
Authorizations Specialist

Mike Coffey 
Authorizations Specialist

Nathaniel Ehlers 
Authorizations Specialist

LaDonna Hernandez 
Authorizations Specialist

 
 
Christina Ippolito 
Authorizations Specialist

Scott Jolley 
Authorizations Specialist

Amy Simon 
Accounts Payable Specialist

Jaime Stephens 
Authorizations Specialist

 
 


Administrative & Support Services

Cynthia Hansell 
Workforce Manager

Wendy Knight 
Corporate Accounting

Denise McKeown 
Accounting Specialist/Operations Assistant

Tina Launders 
Customer Relations Specialist

 
 
Samantha Marquis 
Customer Relations Specialist



Contractor Relations

Marc Chiquete 
Contractor Relations Manager - DFW

Eric Schroff 
Assistant Contractor Relations Manager

We're Hiring! 
Contractor Relations Manager - Houston



IT Team

Greg Clement 
Senior Software Developer

Scott Hellewell  
Senior Software Developer

Omar Lodhi 
Senior Software Developer