Warranty Sales Advisor
Location: Company Headquarters - Phoenix, Arizona
Level: Administrative
Description:
Our Warranty Sales team works closely with real estate professionals to ensure our customers' needs are fully met at all times. We're looking for highly-experienced, knowledgeable professionals who can communicate our coverage and plans in an effective way. Our Warranty Sales Advisors serve a critical role in building relationships, gaining trust, and providing our customers with the solutions they deserve. Administrative experience in the real estate industry is highly sought after.
Duties:
- Accept inbound calls from real estate professionals inquiring about OneGuard's various products
- Learn and exhibit a solid understanding of our various warranty plans and options to help customers select the right coverage to meet their needs
- Educate customers on the advantages of choosing OneGuard instead of the competition
- Recognize and act on opportunities to recommend and sell additional warranty coverages
- Accurately and efficiently process new warranty orders in a timely manner
Skills/ Requirements:
- 2+ years of customer service or quality assurance experience, preferably in the real estate industry
- Must be a relationship builder with an ability to work in a dynamic, team-based environment. Outstanding communication is required
- Must be able to type 40 wpm and have advanced proficiency in MS Windows operating systems
- Strong verbal, written, and organizational skills
- Excellent problem solving and customer service skills
Founded in 1990 as ServiceOne, OneGuard was first-to-market with coverage for all unknown pre-existing conditions and currently maintains the highest customer renewal rate in the home warranty industry. With a focus on service, OneGuard remains committed to building relationships with real estate professionals and contractors while improving the quality of life for homeowners across the Southwest.
