How can my company become a Service Contractor?
Just complete our Service Contractor Application. Or call or click on Twitter or Facebook. We’ll get right back to you.
What are the criteria to qualify?
You must be a Licensed Contractor for the trades you service, carry $1,000,000 in General Liability Insurance, and provide proof of Workman's Compensation Insurance or a waiver thereof (if self-employed).
What are the invoicing requirements?
- An itemized description of work performed
- A line for "time in" and "time out"
- A line for parts with an amount
- A line for labor with an amount
- A line for tax with an amount
- A line for any travel charges with an amount
- A subtotal line that indicates total billable amount
- A line showing the deductible status, with a check # when applicable, that indicates subtraction from the total line when it is collected
- A line that shows the total amount due from OneGuard
Invoices should NOT have the following:
- A written description of the deductible collected, but no line item showing subtraction from the total
- Retail work paid by the homeowner reflected as part of the total bill
- Labor lines that have the deductible already subtracted from the hourly labor cost
- A total amount billed with no itemized description. See an example here
Who do I call when I need to inform OneGuard that my company is unavailable to service calls?
Just call our Contractor Relations Department at 888-896-0014 and select option “4.”
How quickly are invoices paid?
Oh, that’s our specialty. All Contractors are paid within 30-days, with Preferred Contractors being paid within 10 days (small discount taken).
Do I collect anything from the customer?
Yes, there is a trade service call fee due when the technician comes to the home, normally $34-$55. The trade service call fee is for each visit by a service technician. Additional charges may apply to specific repairs and replacements.